Read ahead and review the following points indicated before requesting the RMA or DOA.
1.- Every product that is sent must be protected in the best possible way, as a priority, do it in its original box with the corresponding protections.
In case of damage during transport due to a bad packaging, neither the courier company, nor KPsport will be responsible for the damages suffered during transport.
*THE PRODUCT WILL BE SHIPPED IN A BOX ACCORDING TO THE ORIGINAL SIZE OF THE PRODUCT IN ITS MORE ITS RESPECTIVE ACCESSORIES, NEVER EXCEEDING MORE THAN 50% OF THE ORIGINAL SIZE.
SI SE EXCEDE, LOS GASTOS DE ENVIO EXTRAORDINARIOS CORRERAN A CARGO DEL CLIENTE.
2.- If the product does not show any error symptoms, an invoice will be sent for shipping and return costs.
3.- If the product presents damage due to abuse by the customer, a repair budget will be made and shipping and return costs will always be charged.
4.- Send the product and the other components of the original packaging.
The guarantees and repairs of Segway products are processed from the company Sertec360 --> Go here <--
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